Shipping & Return Policy
How to check my TRACKING NUMBER ?
We'll usually update order status AFTER 9:30 pm on the date of post out and you will be notified via email when your order is updated with tracking number & other delivery information. Please follow the steps as below to retrieve/get your tracking number for your order:
Pos Laju / J&T Express :
- Online shipment tracking (Semak status kiriman): http://www.poslaju.com.my
- PosLaju Centers -> http://www.poslaju.com.my/contact-us/?id=1
We can't promise the exact date & time of delivery as it's all depending on the courier's arrangement. Unexpected delays of delivery may happen occasionally by the carrier.
Please follow up the delivery with the courier company (not us) by calling them or online tracking at their website if you still don't receive your order within 5 - 7 working days from the date of post out.
We will not be responsible for any delivery problems or delays due to incorrect or incomplete of delivery address given by the customer. The customer shall be responsible for the cost to resend the package that is undeliverable and returned by the courier service.
If your parcel was returned due to non-collection/acknowledgment, incorrect/incomplete shipping information that registered by customer or parcel refused by the customer upon delivery, we do charge a FEE of RM10 if you want us to resend the parcel again for parcel below 2kg.
As for parcel above 2kg, please refer to the Shipping Rates Table. Refund is not acceptable as goods sold are not refundable.
Same Day Delivery :
This delivery service only available in Klang Valley area.
RM30 will be charged on buyer for the Same Day Delivery service
The cut-off time for this service is 4pm daily. Same Day Delivery service will not be available for any order placed after 4pm.
The tracking of this service is available in this link: https://www.jtexpress.my/track.
Shipping time / When can I receive my order ?
We do provide the service of COD (Cash On Delivery), meeting up with the customer at the agreed location. Kindly make your appointment through 013-6681001 WhatsApp, Wechat, SMS or phone call after payment is made.
All orders with in-stock items will usually dispatch/post out the same working day (Mon - Fri) if payment is notified & received or cleared (IBG/GIRO) before 10:00 am. The shipping/tracking number will be given in the evening (usually, after 9:30 pm).
Please expect the delivery within NEXT *2 - 3 working days. Order & payment that is notified, received or cleared after 10:00 am, we will arrange to post out the NEXT working day.
What is the standard postage/delivery charges ?
However, we do charge a fee according to the Shipping Rates Table for delivery to the East Malaysia (EM - Sabah, Sarawak & Labuan; PosLaju Only)
My package held in customs? What should I do ?
By placing an order with us, you have acknowledged to bear the risks that your package may be held at customs and we will not be held responsible for any lost, stolen or confiscated of packages once they have reached customs. "Buy at your own risk".
We cannot be held responsible for packages held in customs. Therefore, it will be the customer's responsibility to claim and recover packages from customs and pay any additional customs fees, duties, additional taxes, and any other encumbrances incurred from the shipping of our products.
All items (eg, electronic-function products) are checked thoroughly in working condition before we dispatch it.
We are unable to offer an exchange or return of products for the change of mind on sex toys simply due to health & hygiene reasons. Kindly choose well before you buy.
However, if you feel that your product is faulty, do notify us within 24 hours through (013-6681001 WhatsApp / Wechat / SMS / phone call) from the date you receive your product. We will advise you accordingly.
Items Applicable for Return
For faulty products, we offer a 24 HOURS REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however through our high level of customer service, we will always endeavor to keep our customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.
Please note that standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 7 working days from the date we receive the faulty product.
Items Non-applicable for Return
Customer induced fault or damaged (eg, user's fault eg., mishandling, dropped, misuse or improper application of the products, ...etc)
Note, all electronic-function products are batteries-tested & checked thoroughly in working condition before we dispatch it. SexToy2u.com reserves the right to conclude if the damage is induced by manufacturer or user's fault.
Check the package/parcel condition before signing & receiving it. Do not receive it if parcel's packing is obviously broken, severely dented or any damages with impacted marks. SexToy2u.com will not responsible for any damages if the parcel's packing is obviously broken, severely dented, damaged with impacted marks are found after signing & receiving from the courier.
Deadline for Return
All manuals and accessories that come with the product must be included and returned back to us in their original packaging & condition. We'll come back to you within 7 days upon receiving the return products.
SexToy2u.com reserves the right to conclude if the damage is induced by customer fault or not.
If you have any questions concerning our shipping & returns policies, please write-in to us by contacting us through 013-6681001 WhatsApp, Wechat, SMS, phone call.
SexToy2u.com reserved the rights to make an adjustment to any published price of any products due to input error, product discontinuation, stock clearance, under the instruction of manufacturers or distributors and errors in advertising.